Frost Roofing & Construction respects your privacy and is committed to protecting the information you share with us through our website, online forms, phone calls, text messages, emails, advertising campaigns, payment platforms, and other communication channels.
This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and what choices you may have regarding your information.
By using our website, submitting a form, requesting an inspection or estimate, contacting us, or using our services, you agree to the practices described in this Privacy Policy.
We may collect personal information when you visit our website, submit a contact form, request an estimate, schedule an inspection, call or text us, email us, interact with our advertisements, make a payment, or communicate with us in any other way.
The information we may collect includes:
We do not intentionally collect or store full credit card numbers, debit card numbers, bank account numbers, or complete payment credentials through our website. Payment information is processed through third-party payment providers.
We may use the information we collect to:
When you submit a form, request an estimate, schedule an inspection, call us, text us, email us, or otherwise provide your contact information, you consent to being contacted by Frost Roofing & Construction regarding your inquiry, inspection, estimate, project, storm damage concern, repair request, construction service, payment, warranty, or related communication.
We may contact you by phone, text message, email, or other communication methods you provide. Message and data rates may apply.
You may opt out of marketing communications at any time. However, we may still contact you regarding active projects, scheduled services, payment matters, warranty issues, customer service matters, legal matters, or other transaction-related communications.
Our website may use cookies, pixels, tracking tools, analytics tools, advertising tools, call tracking tools, form tracking tools, and similar technologies to help us understand how visitors use our website and how our advertising performs.
These tools may collect information such as:
We may use tools such as:
We use this information to improve the website, understand customer needs, measure advertising performance, track lead sources, and improve our services.
You may be able to adjust your browser settings to block or delete cookies. Some parts of the website may not work properly if cookies are disabled. If our website displays a cookie banner or tracking preference tool, you may use that tool to manage certain cookie or tracking preferences.
Frost Roofing & Construction may use third-party payment processors to collect deposits, invoice payments, final payments, or other project-related charges. These third-party payment services may include platforms such as Square, Roofr, Stripe, or other secure payment providers.
When you make a payment through a third-party payment service, your payment information may be collected and processed directly by that payment provider. This may include your name, billing information, payment method, transaction details, email address, phone number, and other information needed to complete the payment.
Frost Roofing & Construction does not intentionally store full credit card numbers, debit card numbers, bank account numbers, or other complete payment credentials on our website. Payment information is handled through the third-party payment processor’s secure systems.
Your use of a third-party payment service may also be subject to that provider’s own terms, privacy notice, security practices, and payment processing policies.
We may receive limited payment-related information from the payment processor, such as payment status, transaction confirmation, invoice details, partial payment information, customer contact information, and records needed for accounting, project management, dispute resolution, refunds, tax, legal, or business purposes.
Square publishes its own privacy notice for payment-related services, and Roofr’s terms state that payment processing may be subject to the payment processor’s own terms and privacy policies. Roofr also offers payment tools for roofers, including credit card and ACH/EFT payment options.
We do not sell your personal information for money.
We may share information only when reasonably necessary to operate our business, provide services, complete your project, process payments, support marketing and website operations, or comply with legal obligations.
We may share information with:
We expect third-party service providers to use your information only for the services they provide to us or as otherwise allowed by law.
Frost Roofing & Construction may collect photos or videos of roofs, property damage, repair areas, construction work, before-and-after results, inspections, completed projects, or jobsite conditions.
We may use these photos or videos for:
We will not intentionally publish personal identifying information, such as your full name, exact address, private documents, or sensitive personal details, in public marketing materials without appropriate permission.
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.
However, no website, online form, email system, text message system, payment platform, or digital storage method can be guaranteed to be completely secure.
Please avoid sending highly sensitive information through website forms, text messages, or email unless necessary.
Texas law also requires businesses that collect or maintain sensitive personal information to use reasonable safeguards and provide certain notices in the event of qualifying data breaches.
We may retain your information for as long as reasonably necessary to:
When information is no longer needed, we may delete, archive, or securely dispose of it according to our business practices and legal obligations.
If you are a Texas resident, you may have certain privacy rights under the Texas Data Privacy and Security Act, depending on how the law applies to our business and the information involved.
The Texas Attorney General explains that the Texas Data Privacy and Security Act became effective July 1, 2024, and may apply to companies that conduct business in Texas or provide products or services consumed by Texas residents and that collect, use, store, sell, share, analyze, or process consumers’ personal data. The Texas Attorney General also states that small businesses, as defined by the federal Small Business Administration, are generally exempt from the Act, except that a small business must obtain consent before selling a consumer’s sensitive data.
Depending on whether the law applies, Texas residents may have rights that include:
Frost Roofing & Construction does not knowingly sell personal information for money. If we use advertising tools, cookies, pixels, or similar technologies for targeted advertising or lead tracking, you may have the right to opt out of certain types of tracking or targeted advertising where required by law.
To submit a privacy request, contact us at:
Email: [Insert Business Email]
Phone: [Insert Main Phone Number]
We may need to verify your identity before completing certain privacy requests.
Our website and services are intended for homeowners, property owners, business owners, real estate professionals, property managers, and other adults.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
Our website may contain links to third-party websites, platforms, social media pages, maps, payment processors, review sites, scheduling tools, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
We encourage you to review the privacy policies of any third-party websites or services you use, including payment platforms such as Square, Roofr, Stripe, or similar providers.
Some browsers may send “Do Not Track” signals. Our website may not respond to all Do Not Track signals. You can manage certain tracking preferences through your browser settings, cookie settings, or any cookie preference tools available on our website.
We may update this Privacy Policy from time to time to reflect changes in our business, website, tools, services, payment platforms, marketing practices, or legal requirements.
The updated version will be posted on this page with a new effective date.
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:
Frost Roofing & Construction
Phone: 713-489-6752
Email: brad@frostroofing.net
Website: www.frostroofing.net
Service Areas: Frost Roofing & Construction serves customers across Texas, including the DFW Metroplex, Austin and surrounding communities, San Antonio and surrounding communities, Houston, League City, Galveston, the Gulf Coast, and nearby areas.
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